Tuesday, March 11, 2014

Poor Ebay Misunderstands Sellers Role Risking Loss of Consumers

Several elders have spoke openly about eBay's inability to support buyers and sellers during the online transaction process.  Ebay is completely unsuccessful in separating service performance of independent shipping providers from the contracted selling members.

Ebay has been unable to admit current analytics do not maintain an accountable quality for reputable organizations who conduct shipping and receiving tasks between the seller to the buyer.  Simply, ebay lacks an effective over sight that could control the period of time between seller to buyer when the independent shipping provider possesses the ebay item.

Object listed by ebay member is now an ebay item. Ebay member buys ebay item from contracted seller.  Seller ships ebay item purchased by ebay member through independent (United States Postal Service) shipping provider. 

Independent (United States Postal Service) shipping provider possesses (now non ebay item) the listed object and attempts to deliver the package to the ebay buyer.  A long possession time or out right inability to complete the delivery by the independent shipping provider is the chasm or unspoken gap in the ebay process.

Rather than admit to a flaw in the ebay system , administration has tied contracted ebay seller performance to the independent shipping providers operation.  Flaws in an out of network providers performance are foolishly linked to the tasks a contracted ebay seller would perform.

Seniors complain ebay has not fully comprehended the final outcome to hastily tying contracted member selling performance to independent shipping provider errors.  The analytics more accurately reflect independent shipping provider defects. 

Measure of the time between seller to buyer, and ability to deliver an undamaged product,  have everything to do with the independent shipping providers possession of an object and operating well beyond the monitoring capacity of the ebay system.

Our elders who buy and sell on ebay predict the unwillingness of the ebay administration to more accurately communicate this ebay system defect to the user population well result in a loss of sales across the ebay electronic platform.

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